Terms of Service

Please read these Terms of Service carefully before using the Sublop application. Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms.

1. Acceptance of Terms

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service. This Agreement applies to all visitors, users, and others who wish to access or use the Service.

2. Description of Service

Sublop provides a comprehensive property management platform that includes tools for tenant screening, lease management, rent collection, maintenance requests, and financial reporting. The Service is provided on an "as is" and "as available" basis.

3. User Responsibilities

You are responsible for your use of the Service and for any content you provide, including compliance with applicable laws, rules, and regulations. You are responsible for safeguarding your account, so use a strong password and limit its use to this account.

4. Subscription Plans and Billing

4.1 Subscriptions

Sublop offers its services on a subscription basis.

4.2 Payment Processing

Payment Methods:

  • Payments are processed securely through DodoPayments, our payment processor.
  • We accept major credit cards and other payment methods supported by DodoPayments.
  • By subscribing, you agree to DodoPayments' terms and conditions.
  • We do not store your payment card details on our servers.

Billing Terms:

  • All fees are non-refundable except as explicitly stated in Section 4.7.
  • Subscription fees are billed in advance on a monthly or annual basis.
  • Prices are stated in USD unless otherwise specified.
  • All fees are exclusive of applicable taxes, which you are responsible for via DodoPayments.

4.3 Billing Cycle and Automatic Renewal

Subscription Renewal:

  • Subscriptions automatically renew at the end of each billing period.
  • You will be charged the then-current rate for your subscription tier.
  • Usage limits reset at the start of each billing cycle.
  • You can cancel auto-renewal at any time from your account settings.

Billing Date:

  • Monthly subscriptions renew on the same day each month.
  • Annual subscriptions renew on the anniversary of your initial subscription.
  • If renewal falls on an invalid date (e.g., February 30), it renews on the last day of that month.

4.4 Free Trial and Free Plan

4.5 Price Changes

Notification:

  • We reserve the right to modify subscription prices.
  • You will receive at least 30 days' advance notice of price changes via email.
  • Price changes will not affect your current billing cycle.
  • Continued use after price increase constitutes acceptance.

Your Options:

  • Cancel your subscription before the price increase takes effect.
  • Downgrade to a lower-tier plan with different pricing.
  • Accept the new pricing by continuing your subscription.

4.6 Overage and Usage Limits

Plan Limits:

  • Each plan includes a specified number of items (e.g., units, leases) per month/year.
  • If you exceed your plan's limit, you will be prompted to upgrade.

Fair Use Policy:

  • Excessive usage that impacts service performance may be restricted.
  • We may contact you to discuss upgrading if usage significantly exceeds plan limits.

4.7 Cancellation and Refunds

Cancellation:

  • You may cancel your subscription at any time through your account settings or the billing portal.
  • Cancellation takes effect at the end of your current billing period.
  • You retain access to paid features until the end of your billing period.

Refund Policy:

  • Refund Window: You are eligible for a full refund if you request it within 14 days of your purchase.
  • Refunds are processed without any qualifiers or exceptions within this window.
  • If you experience technical issues that prevent you from using the Service, you may request a refund within the 14-day window.

5. Limitation of Liability

In no event shall Sublop, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use the Service.

6. Governing Law

These Terms shall be governed and construed in accordance with the laws of the jurisdiction in which the company is established, without regard to its conflict of law provisions.

7. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect.

Legal Entity

Sublop is a service provided by MINELVA, the parent company. All references to "Sublop" in these Terms of Service refer to the service offered by MINELVA.

Contact Us

If you have any questions about these Terms, please contact us at: support@sublop.com.